Fitzsimmons, James A.. <br/><br/>
Service management :  operations, strategy, and information technology / 
James A. Fitzsimmons ; Mona J. Fitzsimmons. 
 - 6. basım 
 - New York :  McGraw-Hill,  2008. 
 - xvii, 537 s.:   şkl.;   28 cm.   1 CD ROM. 
<br/><br/> Dizin var. 
<br/><br/><label>ISBN: </label>9780071263467 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hizmet endüstrisi - Yönetim
<br/><br/><label>LC Class. No.: </label>HD 9980.5  / .F57 2008