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_aHD 9980.5 _b.F57 2008 |
| 100 | 1 | _aFitzsimmons, James A.. | |
| 245 | 1 |
_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons ; Mona J. Fitzsimmons. |
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| 250 | _a6. basım | ||
| 260 |
_aNew York : _bMcGraw-Hill, _c2008. |
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| 300 |
_axvii, 537 s.: _e1 CD ROM. _bşkl.; _c28 cm. |
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| 500 | _aDizin var. | ||
| 650 | 0 | _aHizmet endüstrisi - Yönetim | |
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